Q1.Why does the e-cigarette light not light up and no smoke comes out?

The battery is not charged. Please use the matching charger to charge the battery. One charge time should not exceed 4 hours, otherwise it will easily lead to battery damage.


Q2.Burnt smell

The amount of vape oil is too small and needs to be added
Need to replace the atomization core
New drops of vape oil need to be properly shaken to make the oil guide cotton completely wet, otherwise it will have a burnt taste.


Q3.Feel dry mouth during use.

It is a normal phenomenon because glycerin (VG) and propylene glycol (PG), the main components of vaping oil, are highly absorbent substances, you just need to drink more water.


Q4.Do I need to set up an account to place an order? Can I shop without an account? 

You may place an order as a guest without an account. However, we recommend creating an account for personalized preferences to save the creations you desire and for ease of access for future purchases.


Q5.How can I make changes to my account details? 

To make changes to your account, first, log in to your account. There you will have the option to modify your account details. Once you have updated your data, please ensure that you save your changes.